01We are here to help
Email microplan82+service@gmail.com with the app name, app version, device model, time of the issue and a short description. A screenshot is helpful only if passwords, codes and customer details have been removed.
02How do I get access?
Queue is used with a staff account authorised for a store. Ticketing terminals need the store’s authorised setup and pairing process. Contact the person who manages your store if access has not been arranged.
03A queue or printer is unavailable
Check the connection and the store’s operating state. On supported printers, check paper and hardware status. A missing printout does not necessarily mean a ticket was not created; ask authorised staff to verify before requesting another ticket.
04Privacy and deletion requests
Use the privacy and data-deletion pages for information about your records and how to make a request. Do not email a password, access code, pairing code or authentication token.
05Sending an email
The email button opens your email app with a draft. Review and send the message there. Opening the draft does not submit a support request.